Mary Jo L.
Sunday, January 24th, 2016
"As the daughter of a plumber and the wife of a handyman, I have always known the benefits of owning a water softener. When I became a widow, home maintenance and finding reliable, honest repair services became a challenge. Earlier this year, when my four-year-old water softener became ineffective, I found it difficult to find someone to repair or replace it. I first contacted the plumber who installed it. He kept promising to come, but never showed up. I tried other plumbers who all said they had no experience with water softeners. I even contacted a water softener company whose representative came to look at it but did not return as promised. Meanwhile my fixtures were becoming more difficult to clean, my skin was extremely dry and even my hairdresser commented "what in the world is wrong with your hair!" The final straw was when a plumber asked why I thought I needed a softener as "the water in our area is just fine." Feeling totally defeated and resigned to the fact that I was going to have to learn to live with hard water, I gave one more try and visited a home supply store. There I found a person who understood my dilemma and promised to send someone to my home to resolve the problem. When my hero Jon Klepper arrived from Aqua Clear, he tested my water and helped me select the right system for my home. The installers, Jeff and Shannon, were very professional and explained the system thoroughly. Jon even returned on the day of installation to be sure everything was to my satisfaction and has kept in contact with me to be sure I am still satisfied. The system is amazingly simple to maintain and I am absolutely pleased with the entire experience with Aqua Clear. Just saying thank you is not adequate. Your company has gained a customer for life! My hair is once again shiny, my skin doesn't itch and my fixtures are a breeze to clean!!!! I am definitely a happy customer!!!!!